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PATools Support - Licensing
This whole section is based upon our Excel Add-Ins
software such as the Mail Merge and Label Merge software tools; the process
is similar for the other software we offer - simply follow the instructions
given for those. For most of our software there is a drop-down box showing 'Select' at the lower right of the main screen
(one of the Edit screens for the Favourites Toolbar). Simply select the item
entitled 'License this software' and you will be prompted to enter the details
you were emailed. See the images below.
- For Auto Numbering use the button supplied (or Tools | Macros).
1. Here is the "Select" drop-down highlighted in an example PATools
screen:
2. Here is the item to use when you click on the drop-down:
3. Simply enter the details you were sent when you purchased your license in
the 2 screens that follow (NB they are case sensitive):
Tip: We recommend you use Ctrl+C to copy and Ctrl+V to paste the details
in, but be careful only to copy the actual text without spaces at either
end.
4. Finally you should see the confirmation message with your details:
Click OK and you are finished.
FAQ's
- I have just purchased a multi-user license (ie a license for several
users) but only received one license number. Is that right, and should I use
the same number on all the PC's?
Answer: Yes that is right and you should. The license number you received
contains encrypted information that records the number of users covered by
that license, and the number of licensed users can be seen in the 'About'
screen within most of our products.
Trouble-shooting
If the confirmation screen does not appear,
- Are you sure you are trying to put the license details into the
correct product? (I know it sounds obvious, but it's amazing how often
this occurs - for example Label Merge license details being entered into
Mail Merge)
- Have you downloaded the latest version of our software? Some new
licensing will not work in earlier versions and vice-versa. (In most
cases we will give you a free upgrade - check the product page for
details)
- Are you sure you are using the Username supplied with the license
number? Your username is not your email address, and is not the username
sent to you by ShareIt! for accessing your account with them.
- Try one more
time (in case you mistyped) and then check whether you have mistaken a
lower-case L (letter l) for a number one (digit 1), or vice-versa. That is why
we recommend you copy and paste in your license details - normally you can use Ctrl+C / Ctrl+Insert for copy and Ctrl+V / Shift+Insert for paste.
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